Booking Policy

We are excited to be offering an array of packages for the 21/22 season, though we will not be offering nightly rates. Each igloo is outfitted with either a king bed or two twin beds; please ensure that your reservation reflects your preferred arrangement! If you would like a rollaway bed for a third guest (igloos have a strict three guest maximum), please let our reservations department know by emailing us at info@borealisbasecamp.net.

Check-in and check-out times

We start check-in at 4pm, and check-out is at 12pm. Guests are required to show a photo ID at time of check-in.

We are unable to offer early check-ins or late check-outs, but we’re always happy to hold luggage at our front desk.

Deposits

A deposit equal to 50% of the order total is due at time of booking to secure your reservation. Reservations without a deposit will be cancelled after 48 hours. The remaining 50% payment is due 45 days prior to arrival. Our system will auto collect 45 days prior to arrival if there is a card on file. All payments must be made online and we accept all major credit cards.

Cancellations

Reservations can be cancelled and refunded in full for a $50 refund fee when cancelled within 24 hours of booking.

For all reservations outside of 24 hours: The reservation total (total amount, not deposit amount) is 30% nonrefundable after booking. The reservation total is 50% nonrefundable 30-60 days prior to check-in, and nonrefundable within 30 days.

Additional activities booked outside of a package are fully refundable up until one week prior to check-in, and are considered final after that time. Activities booked within 45 days of check-in must be paid in full at booking.

If you would like to opt out of an activity included in your package, you are welcome to make swaps for alternative activities (of equal or lesser value, the difference will be due when swapping for an activity of greater value), but we do not offer partial refunds on package prices.

Due to the strict nature of our cancellation policy, we HIGHLY suggest procuring trip insurance prior to traveling, and recommend TravelGuard. We will never file a claim on your behalf, but are always happy to provide the supporting documentation for you to file your claim. Please note that cancelled flights are not an exception to our cancellation policy.